killodate.blogg.se - Microsoft dynamics 365 crm certification

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM).

Describe the asset management capabilities of Dynamics 365 Field Service.

Describe the inventory management capabilities of Dynamics 365 Field Service.

Describe the standard field service business processes and how Dynamics 365 Field Service addresses.

Schedule items with Dynamics 365 Field Service.

Create a Case and escalate to a Work Order.

Review the asset management capabilities of Dynamics 365 Field Service.

Examine the inventory management capabilities of Dynamics 365 Field Service.

Describe the scheduling capabilities of Dynamics 365 Field Service.

Generate Work Orders in Dynamics 365 Field Service.Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management. We begin with the standard field service business processes and how Field Service addresses those.

This module provides an introduction to Dynamics 365 Field Service. Module 4: Learn the Fundamentals of Dynamics 365 Field Service.Describe additional sales apps such as Sales Insights and Sales Navigator.Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them.Manage a support Case through its life cycle.Review additional customer service apps.Describe Dynamics Customer Service capabilities.Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service. Then we examine the product capabilities. We begin with the standard customer service business processes and how Customer Service addresses those. This module provides an introduction to Dynamics 365 Customer Service. Module 2: Learn the Fundamentals of Dynamics 365 Sales.Describe Dynamics 365 Marketing features and capabilities.Describe the standard marketing processes and how Dynamics 365 Marketing addresses them.Describe the customer engagement apps and what they have in common.Create a Segment in Dynamics 365 MarketingĪfter completing this module, students will be able to:.Lab : Dynamics 365 Marketing Capstone Lab Lab : Working with customer engagement apps Describe Dynamics 365 Marketing capabilities.Get introduced to the Dynamics 365 customer engagement apps.Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights. We begin with the standard marketing business processes and how Marketing addresses those. This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. IT Service Management (ITIL, COBIT, TOGAF).